...one of the behaviours expected of employees of a well-known high street building society. Particularly helpful for those that are neurodivergent, making it easier for members to co-create success.
Yesterday I delivered a workshop for a group of workplace trainers - Empowering and Supporting Neurodivergent Learners. They seemed reluctant to speak plainly and keen to treat everyone the same. There was much discussion about how it would be perceived - rude, bullying possibly.
We worked through 3 work-based case studies and they came to realise that delivering a clear message, with empathy, with understanding is respectful and welcomed. The key is to approach the conversation with curiosity. We all need to be heard, so caveat direct questions with "so that I can understand this a bit better" and L I S T E N.
Be quiet, internally (quieten the mind) and externally - focus on their words, their facial expressions and body language.
This is not about waiting to respond, or delivering the solution with a smile, this is about being able to use their words and expressions to reflect on their feelings, their experiences and then co-producing success.
Everyone has a brain that works slightly differently, but the majority of us have a brain that functions best in this neurotypical world.
Let's use our direct and compassionate communication skills to develop our understanding of each other - our quirks and nuances, our loves and lives.
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